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1.
Lab Local Time vs. World Time Zones
* Network
Force Labs are based in New York & using
New York Local Time - EST - Eastern Standard Time
which is GMT -5 (or GMT -4 for DST -
Daylight Savings Time during Summer)
*
To
compare your own local time with New York local time, please
click
here.
2. Online-Lab Re-scheduling &
Cancellation Rules
2.1 Rule 1 - After paid, a scheduled remote practice lab session can NOT be
cancelled or refunded under the normal circumstances (to avoid administrative
overheads).
2.2 Rule 2 - A paid lab can be re-scheduled to a different time
/ date ONLY IF your re-scheduling request is
submitted to us 3 days ahead of the scheduled lab date.
Lab re-scheduling must be based on availability.
2.3 Rule 3 - If you think a cancellation/refund is a MUST, we
will try to be flexible on reasonable reasons ONLY IF
your cancellation/refund request is submitted to us 3 days
ahead of the scheduled lab date.
**Note: As we rely on third-party
payment processing companies (e.g.,
Paypal.com)
to accept your online payments, certain small amount of
transaction fees may be charged (that will not be refundable) by
said third-party firms when refunds are requested after certain
period of time. Please contact the payment processor company for more details.
2.4 Rule 4 - Rules are subject to change without prior notice.
Network Force also reserves the right to cancel any reserved or open lab
sessions at anytime if necessary or in case of an
emergency. Payment will be refunded or lab time can be re-scheduled
under such circumstances.
More questions? Please send an email to support@networkforce.com so
we may better serve you.
Network Force is a Cisco Authorized Reseller